708 E Broad St
Richmond, VA

(804) 612-1900
Mon - Fri 10am - 5pm

FAQ

What is The National like?

It is a music-lover’s fantasyland. We have a state-of-the-art V-DOSC sound system, only the sixth installed in the country and only the third installed on the East Coast (what this means to the uninitiated is that our sound system is bigger, better and clearer than anywhere else). We have a 42X32X4.5 ft. stage with unlimited clearance for hanging sound and lights systems. You will have a great view of the stage from anywhere in the venue and to be sure you don’t miss a single thing there are several video screens and monitors located throughout The National that show the concert. And it looks cool. With wooden floors, brick walls, and seven full bars, the room’s clean design and sharp style make any patron (and band) look good.

Where is The National?

We are where you and any act worth seeing want to be. The National is located at 708 East Broad Street Richmond, VA. The venue and its box office are only open on show days.


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How can I contact The National?

You can contact the management office at 804-612-1900 ….when the moon is right we can be contacted through telepathy and via a Ouji Board.

How can I get tickets to The National’s shows?

Tickets are available at all Ticketmaster outlets, nattickets.com, and in person at The National Box Office. The National Box Office is open Monday through Friday between 10am – 5pm and one hour prior to the doors opening the night of the show. If you would like to purchase tickets by phone, please call 1-800-745-3000. 

What is seating like at The National?

The National is a general admission venue with 300 padded stadium seats with cup holders in the balcony and an open first floor. Seating is available on a “first-come, first-served” basis. We recommend standing for a wide variety of reasons – you can dance, you look taller, you’ll have a better view of the stage and any potential new friends you might try to make during the show, it’s good exercise and its just cooler.

What time do doors open for a show?

We usually open doors an hour before show time. Remember that’s a “usually,” not an “always.” We try to get people into the venue as quickly as possible, but before we can open those doors, everything must be clean, everyone must be in their proper places, the band has to have warmed up and we must have had a group hug, so occasionally things take a little extra time.

When do shows start?

Door and show times vary depending on the night’s line-up (how many opening acts there are, what day of the week it is, etc.). Check our calendar or your ticket face to find the time for a particular show. Typically, shows during the week are earlier than those on weekends.

How many people can The National hold?

The National has a capacity of 1500 average-sized people.

Is The National handicapped accessible?

Yes, The National is a handicapped accessible facility and if you need special assistance please let a security member know.

How old do I have to be to get into The National?

The National shows are all ages unless otherwise specified.

Can people smoke cigarettes in The National?

Some people like to smoke. Some people don’t. In order to accommodate everyone our rules are as follows: smoking is not allowed on the first two floors of The National. Our smoking lounge is located at the outdoor patio beside The National.

Are food and beverages available at The National?

You bet. We have seven full bars located on the first and second floors, all offering beer*, wine*, and liquor*.

*We have a zero tolerance policy for underage drinking and illegal substances and we will prosecute violators to the full extent of the law (and we’ll tell your parents and it will make us very upset and our security upset and believe us, it’s not worth the consequences). So if you are underage, enjoy your youth, the music and any number of non-alcoholic beverages.

Is there a wonderful restaurant nearby where I can enjoy a fantastic meal before the show?

Why yes there is. Gibson’s Grill, (804-644-2637) is located right behind The National, at 700 East Broad is the perfect place to grab a meal before you see a show or get a late night snack afterwards. More importantly, if you eat Gibson’s Grill before a show, you can get into The National early. Reservations are recommended, please call. Gibson’s Grill now open!

Is there an ATM located inside of The National?

Of course there is. We have everything you could possible want in a concert venue. As you walk into The National from Broad Street the ATM is located on your right.

Do you have a coat check?

We have one on the first floor beside the women’s room but like coats, the coat check is seasonal and only used during the winter months.

Does The National allow audio and video taping? What about cameras?

We do allow audio taping BUT (and this is a big BUT) only if the artist approves. We discourage, however, the use of video cameras and film cameras because the bright lights and flashes distract the artists and also disrupt other patrons’ experiences. If you really need a tangible memento from a concert buy a T-shirt, bumper sticker or more tickets.

What can’t you bring into The National?

In this respect we are like an airport – no weapons, no chains (pocket chains), no illegal substances, no mace, no jokes. We take security very seriously and if you have any problems, please contact someone in the box office or a member of the security staff. No Professional photography gear unless other specified by the tour manager.

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